Privacy Policy

Effective Date: February 28, 2026

At Carservice Company d.o.o. (hereinafter referred to as "we", "us", or "our"), operating the website carservice.bar, the privacy of our visitors is one of our top priorities. This Privacy Policy document outlines the types of information we collect and how we use it, in accordance with the Law on Personal Data Protection of Montenegro.

1. INFORMATION WE COLLECT

We collect personal data that you voluntarily provide when using our website to book a service or send inquiries. This may include:

• Identity Data: Name and surname.
• Contact Data: Phone number and email address.
• Vehicle Data: Make, model, year, and VIN (Vehicle Identification Number).
• Technical Data: IP address, browser type, and usage patterns collected via cookies.

2. HOW WE USE YOUR DATA

We use your information for specific purposes, including:

• Processing and scheduling service appointments for your vehicle;
• Providing customer support and responding to your inquiries;
• Sending service reminders or notifications regarding repair status;
• Improving the functionality and user experience of our website.

3. DATA SECURITY AND STORAGE

Your personal data is stored securely. We implement technical and organizational measures to prevent unauthorized access, disclosure, or loss of your information. In compliance with Montenegro's legal framework, we do not sell or lease your data to third parties for marketing purposes.

4. COOKIES

Our website uses cookies to enhance performance. Cookies help us understand how visitors interact with our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

5. YOUR LEGAL RIGHTS

In accordance with applicable data protection regulations, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of any inaccurate or incomplete information;
• Request deletion of your data from our records;
• Withdraw your consent for data processing at any time.