PRIVACY POLICY

Effective Date: February 28, 2026

At Carservice Company d.o.o., operating the website carservice.bar, we prioritize the privacy of our visitors. This Privacy Policy outlines the types of information we collect and how we use and protect it in accordance with the laws of Montenegro.

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide when you use our website to book a service, request a quote, or contact us. This may include:

• Identity Data: Name and surname.
• Contact Data: Phone number and email address.
• Vehicle Data: Make, model, year, and VIN (Vehicle Identification Number).
• Technical Data: IP address, browser type, and usage patterns collected via cookies.

2. HOW WE USE YOUR DATA

We use your information for specific purposes, including:

• To process and schedule your vehicle service appointments;
• To provide customer support and respond to your inquiries;
• To send service reminders or updates regarding your vehicle;
• To improve our website functionality and user experience.

3. DATA STORAGE AND SECURITY

Your personal data is stored securely. We implement technical and organizational measures to prevent unauthorized access, disclosure, or loss of your information. In compliance with the Law on Personal Data Protection of Montenegro, we do not sell or lease your personal data to third parties.

4. COOKIES AND TRACKING

Our website uses cookies to enhance performance. Cookies help us understand how visitors interact with our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

5. YOUR LEGAL RIGHTS

Under applicable data protection laws, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of any inaccurate information;
• Request the deletion of your data from our records;
• Withdraw your consent for data processing at any time.